How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at Smart Communications Holding Inc.

Sending Photos and Postcards

A great way to send love and support to a loved one at Smart Communications Holding Inc is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of Smart Communications Holding Inc.

Frequently asked questions about Smart Communications Holding Inc

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by Smart Communications Holding Inc.

2. How much does it cost to send a message to Smart Communications Holding Inc?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at Smart Communications Holding Inc?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at Smart Communications Holding Inc. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at Smart Communications Holding Inc. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of Smart Communications Holding Inc?

   Mailing address:

   Smart Communications Holding Inc
   10491 72nd St
   Seminole, FL 33777
   

   Business hours:

   • Monday: Open 24 hours
   • Tuesday: Open 24 hours
   • Wednesday: Open 24 hours
   • Thursday: Open 24 hours
   • Friday: Open 24 hours
   • Saturday: Open 24 hours
   • Sunday: Open 24 hours

5. What are the visiting hours at Smart Communications Holding Inc?

   Visiting hours at Smart Communications Holding Inc vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to Smart Communications Holding Inc?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with Smart Communications Holding Inc for their specific mail policies.

7. How do I send money to an inmate at Smart Communications Holding Inc?

   You can send money to an inmate at Smart Communications Holding Inc through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at Smart Communications Holding Inc?

   Many facilities now offer video visitation as an alternative to in-person visits. At Smart Communications Holding Inc, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at Smart Communications Holding Inc?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact Smart Communications Holding Inc for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at Smart Communications Holding Inc, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

Rehabilitation-focused initiatives at Smart Communications/PADOC typically center on preparing residents for successful community reintegration through skill development and personal growth opportunities. The facility’s approach emphasizes practical education combined with therapeutic support services that address underlying issues contributing to criminal behavior. These comprehensive initiatives often include multiple pathways for residents to build marketable skills while working on personal development.

Educational and vocational initiatives form the foundation of resident preparation programs. Vocational education opportunities may deliver hands-on training in various trades, helping residents develop marketable skills for post-release employment. Education programs typically offer academic advancement opportunities, allowing residents to complete their high school equivalency or pursue additional learning. Commercial driving (CDL) training often provides residents with access to transportation industry careers, while specialized programs like upholstery training may deliver comprehensive craft skills that translate into employment opportunities upon release.

In addition to educational offerings, support services address the personal challenges many residents face. Therapeutic communities typically create structured environments where residents can work on behavioral changes and develop healthy coping mechanisms. Domestic violence programs may deliver specialized counseling and education for residents whose offenses involved intimate partner violence, focusing on accountability and behavior modification. These support initiatives often include group therapy sessions, individual counseling, and peer support networks that help residents address underlying issues while building the foundation for successful community reintegration.

Daily Life & Visitation

Structure forms the backbone of every day, with residents following established routines that typically begin with early morning wake-up calls and continue through scheduled meal times, work assignments, and evening activities. At present, the facility actively maintains consistent daily schedules that generally include designated periods for meals, programming, recreation, and rest. Count times occur regularly throughout the day, ensuring all residents are accounted for while providing natural transitions between different activities and responsibilities.

Living accommodations typically consist of shared housing units where residents may be assigned roommates based on security classification and program participation. The facility generally provides basic furnishings including beds, storage areas, and writing surfaces, while residents can usually purchase additional approved personal items through the commissary system. Meals are typically served in designated dining areas at scheduled times, with menus that often rotate weekly to provide variety within nutritional guidelines established for correctional facilities.

In addition to this daily structure, residents may participate in various work assignments that deliver both skills training and facility maintenance responsibilities, such as kitchen duties, laundry services, or grounds keeping. Recreation opportunities typically include access to exercise areas, television viewing rooms, and library services during designated hours. Despite this structured environment, the facility usually maintains visitation schedules that allow residents to connect with family members and approved visitors, while communication options may include monitored phone calls and correspondence to help maintain important relationships during their time at the facility.