St. Charles County DOC

Visiting at St. Charles County DOC looks different right now. All in-person personal visits were suspended starting March 22, 2025 due to renovations, so check for updates before making travel plans. Instead, the facility directs families to remote options through Jail ATM. You can use the Jail ATM website to access video call services and add funds to an inmate account. There's also a Jail ATM kiosk in the Corrections lobby for adding funds (it does not dispense cash). Attorneys can visit clients without a prior appointment but must present proper credentials on arrival. For standard visiting steps, be ready to submit any required application, wait for approval before scheduling, arrive early, and expect ID checks and screening.

St. Charles County DOC offers several ways to stay in touch: phone calls, video visits, electronic messaging, and traditional mail. Most communication services run through third-party vendors, so you'll need to create an account and register before scheduling remote visits. Phone calls are typically outgoing only (collect, debit, or prepaid), and all phone, video, and electronic communications are recorded and monitored. Jail ATM can be used to add funds to an incarcerated person's account and, where supported, to access video call services. Vendors, service availability, and funding methods can vary, so check the facility's official pages for the exact vendor and steps. If Securepak is used for deposits, their customer service number is 1-800-546-6283.

To add money to an inmate's account at St. Charles County DOC, you can use the facility lobby ATM or deposit online through the JailATM website. Every deposit comes with a processing fee, and the lobby kiosk cannot give cash back, so plan your payment amount accordingly. Don't mail money orders. The facility no longer credits mailed money orders to inmate accounts. They'll either be placed in the inmate's property or returned to the sender. Timing matters if you're trying to cover commissary or other needs quickly. Kiosk and card transactions typically post fast, while mailed deposits generally take a few business days to process.