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How the 30-Minute Sign-Up Window Works: Scheduling Your Visit at Statesville Without Getting Timed Out

Scheduling a visit at Statesville? The most common avoidable frustration is getting kicked out halfway through. The system times out after 30 minutes of inactivity — a little prep beforehand saves you from starting over.

• 2 min read • idoc.illinois.gov
How the 30-Minute Sign-Up Window Works: Scheduling Your Visit at Statesville Without Getting Timed Out

Statesville's visit sign-up system has a built-in timeout. No activity for 30 minutes? Your session ends. Once you start, you need to finish within that window. Most people get caught when they pause to dig through paperwork, double-check an ID number, or step away thinking they'll come back. The fix is simple: gather everything you need before you open the sign-up page, then stay focused until you're done.

First-time adult visitors (18+) need to complete the Prospective Visitor's Interview (PVI) form (DOC 0148). Legal visitors and government officials are exempt, and you can skip it if you've already been approved through the electronic PVI process. Handle this before you start the online sign-up. Scrambling to figure out whether your PVI is done while the clock ticks down is exactly how people get stuck and timed out. Once that's squared away, gather your ID and basic details so the scheduling itself becomes quick and focused.

Even after you've scheduled, build in a buffer. Arrive at the facility at least 10 minutes before your visit time. Check-in takes longer than you'd expect, and a small delay can turn into a missed visit. Be parked and ready to walk in well before your slot.

How the 30-Minute Sign-Up Window Works: Scheduling Your Visit at Statesville Without Getting Timed Out
  1. Start the sign-up again - If your session times out after 30 minutes of no activity, you’ll need to restart and complete the sign-up within that window.
  2. Confirm your PVI is handled - Before you try again, make sure your Prospective Visitor’s Interview (PVI) form (DOC 0148) is completed if it’s required for you (adult visitors 18+, excluding legal visitors and government officials, unless you used the electronic PVI process).
  3. Put your IDs within reach - Have two forms of identification ready, including a current state-issued photo ID.
  4. Have your vehicle information ready to enter - Getting this lined up ahead of time helps you move through the process without stopping long enough to trigger another timeout.

Note: The system times out after 30 minutes of inactivity. Don't start the sign-up until you're ready to finish it in one sitting.

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