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Video Visits at Statesville: How to Schedule and Prepare Using ICSolutions

Video visits are a solid way to stay connected, but they go smoother when you know the system and prep your device ahead of time. Here's how video visitation works at Statesville and what to do before your scheduled time.

• 3 min read • idoc.illinois.gov
Video Visits at Statesville: How to Schedule and Prepare Using ICSolutions

Statesville's video visitation is part of a systemwide change across Illinois Department of Corrections (IDOC) facilities - video visits have moved from GTL to ICSolutions. (Adult Transition Centers are the exception.) What this means for you: if you're setting up a video visit at Statesville, you'll use ICSolutions, not the old GTL process.

  1. Go to the ICSolutions website to start - video visits are scheduled online through ICSolutions.
  2. Create your visitor account - use your own information so your account matches your identity.
  3. Find the correct IDOC facility in the system - make sure you’re scheduling for Statesville.
  4. Choose an available date and time - pick from the open slots shown for the person you’re trying to visit.
  5. Confirm the visit details - double-check everything before you submit.
  6. Don’t call the facility to schedule - scheduling is handled through the ICSolutions website, not by phone at Statesville.

Keep the weekly limit in mind. Under IDOC rules, someone in custody can only receive two video visits per week - and visits during restrictive housing count toward that same total. If other family members want to visit too, coordinate early so no one misses their chance to connect.

Video Visits at Statesville: How to Schedule and Prepare Using ICSolutions

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  • ✓ Use a supported device: Windows computer, Android phone/tablet, or iOS (iPhone/iPad)
  • ✓ Download the ICSolutions visitation application for your device
  • ✓ Log in ahead of time and make sure you can access the visitation area of the app
  • ✓ Test your camera and microphone before visit day
  • ✓ Update the app (and your device) before the scheduled visit to avoid last-minute glitches
  • ✓ Use a stable internet connection for the test and the actual visit
  • ✓ Have your charger ready (and a backup device if you have one)
  1. Install the ICSolutions visitation app - download it on the device you plan to use (Windows, Android, or iOS).
  2. Sign in to your ICSolutions account - use the same account you’ll use to schedule and join visits.
  3. Grant camera and microphone permissions - if you deny access the first time, the visit may fail to connect.
  4. Run a test in advance - make sure you can see yourself on camera and your audio is working clearly.
  5. Fix issues before your visit time - update the app and re-check permissions if your video is black, your mic is muted, or the app can’t “see” your camera.

Note: Video visits are monitored live and recorded. They are not confidential, and attorney/client privilege does not apply to video visitation.

Since video visits are monitored live and recorded, treat the call like staff are watching - because they are. Visits can be cut short for rule violations, including inappropriate conduct or language. Need to discuss legal strategy or anything private? Don't use video visitation. These calls are recorded, and attorney/client privilege doesn't apply.

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