Tom Green County Jail

Face-to-face visits at Tom Green County Jail take some planning. Sign-up slips are released twice daily, and an officer begins signing visitors at designated morning and evening times. Arrive early for the posted slip times. Each session follows the same sign-up and timed-entry process, with visits scheduled by the inmate's last-name group on specific weekdays. The jail publishes weekly sign-up windows for both morning and evening sessions. Visitors under 17 must be accompanied by an adult and can only visit during evening visitation. Children must stay within arm's length at all times. Be prepared for searches and strict property limits. You may be physically searched, and cell phones, cameras, strollers, diaper bags, and purses must stay in your vehicle. Dress code and conduct rules are enforced. Violations can end your visit and lead to escalating bans.

All internet (video) visits at Tom Green County Jail must be scheduled through the NCIC website. You'll book your visit and see available time slots directly in the NCIC portal. The schedule lists multiple daily visitation blocks, so check the portal for specific open hours. Video visits cost $0.35 per minute, and any promotions are typically posted on the vendor's site. If you run into account or connection problems, use the visitation vendor's tech-support phone number for troubleshooting. For phone calls, the jail publishes instructions, a phone number, and a vendor website to block unwanted inmate calls. Calls are free within the local dialing area during booking, and holding-cell phones are collect-only.

Tom Green County Jail gives you several ways to add money to an inmate's trust account: money orders payable to "Inmate Trust Fund," online deposits through TouchPay (facility #276903), iCare deposits, the lobby kiosk, and a phone deposit option. Timing matters for commissary. Orders are processed on Monday and delivered Tuesday through Friday, and the inmate must have funds on their account by Sunday at 10:00 pm to be included for that week. The lobby kiosk accepts cash, credit, and debit cards for in-person deposits. Cash bonds are handled separately at the bonding window in the lobby. They must be paid in full in cash, and bonds over $5,000 require a cashier's check.