Tom Green County Jail
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Guides for This Facility
How to Sign Up for a Face-to-Face Visit at Tom Green County Jail
Face-to-face visits at Tom Green County Jail work on a same-day sign-up system with a set schedule. Bring the right ID, show up during the sign-up window, and the rest is just waiting for your number to be called.
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The New Mail Policy at Tom Green County Jail: Why Your Letters Go to Longview First
If you're sending a letter to someone at Tom Green County Jail, it won't go directly to San Angelo. Instead, it routes through a processing center in Longview, where it's scanned before reaching your loved one.
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Where to Send Court, Probation, and Electronic Monitoring Payments in Tom Green County (bureau codes & addresses)
In Tom Green County, the
Read GuideAt a Glance
Visitation
- Sign-up slips for face-to-face visits are made available twice daily.
- Visitors must present a valid photo ID to visit.
- Cell phones, food, drink, and cameras are prohibited in the visitation area.
Communication
- All internet (video) visits at Tom Green County Jail must be scheduled through the NCIC website.
- Online visitation hours are posted in multiple daily blocks and visits require advance scheduling via the NCIC site.
- Video visitation is billed at $0.35 per minute, with promotions noted on the vendor site.
Mail & Letters
- Most inmate mail (except legal and medical) must be mailed to PO BOX 591, Longview, TX 75606 under the policy effective Dec 15, 2023.
- Newspapers must be sent to the physical detention center address and must include the inmate’s name and SO#.
- Mail is scanned front side only; senders are instructed not to write on the back of pages.
Sending Money
- Commissary orders are processed on Mondays and delivered Tuesday through Friday; funds must be on the inmate's account by Sunday at 10:00 pm for that week's commissary.
- Accepted deposit methods include money order payable to 'Inmate Trust Fund', online TouchPay (facility #276903), iCare, the lobby kiosk, and a phone deposit number.
- The lobby kiosk accepts cash, credit, and debit cards and can be used for deposits.
Facility Info
- Shannon Medical Center provides physical health care for inmates at Tom Green County Jail.
- Resident Wellness Policy (2024–2025) requires residents be provided at least one hour of structured exercise and one hour of unstructured physical activity per day.
- Resident Wellness Policy (2025) states residents shall be provided at least one hour of structured large muscle exercise.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Tom Green County Jail organizes visitation by last-name group, with weekly sign-up windows for morning and evening sessions. Sign-up slips for face-to-face visits come out twice daily, and an officer starts taking names at set times for each session. Visits are time-limited. Bring a valid photo ID—no exceptions. Visitors under 17 must come with an adult and can only attend evening visitation. Item rules are strict: no food, drink, cameras, or cell phones in the visitation area. Leave strollers, diaper bags, carriers, and purses in your vehicle (small children may bring a diaper and bottle). Misconduct can end your visit immediately. Violations lead to escalating bans—30 days, then 60 days, then permanent. The jail may also deny, cancel, or terminate visits for conduct issues or emergencies.
Read full guideCommunication
Tom Green County Jail offers both video visitation and inmate phone access. Schedule all video visits through the NCIC website—that's the jail's official booking portal. Check the NCIC schedule for available time blocks throughout the day, then reserve your slot. Video visits cost $0.35 per minute, though the vendor site may list promotions that affect pricing. Having trouble logging in or staying connected? The facility provides a tech-support phone number for the online visitation platform. For phone calls, inmates can call free within the local dialing area during booking, while holding-cell phones are collect-only. The jail also provides vendor details and instructions if you need to block unwanted calls.
Mail & Letters
As of Dec 15, 2023, Tom Green County Jail changed its mail routing: most inmate mail (anything except legal and medical) must go to PO BOX 591, Longview, TX 75606 for processing before reaching the facility. Newspapers work differently—send those to the detention center's physical address with the inmate's name and SO# so staff can match the delivery. Incoming mail gets scanned front-side only, so write only on the front of pages if you want your message captured. The processing center holds original mailed items for 30 days; anything unclaimed after that gets destroyed. Medication and prescription eyewear follow special rules and drop-off steps.
Read full guideSending Money
Several options exist for adding money to an inmate's trust account at Tom Green County Jail: send a money order payable to
Read full guideCommon Questions
Showing 6 of 16What ID do I need to visit someone at Tom Green County Jail?
You must present a valid photo ID to visit someone at Tom Green County Jail.
VisitationCan I bring a stroller or diaper bag into the visitation area?
No. Strollers, diaper bags, carriers, and purses must be left in your vehicle, though small children may have a diaper and bottle.
VisitationWhat happens if I leave during a visitation session at Tom Green County Jail?
Once you leave, your visitation session ends. Staff won't open the visitation door for anyone outside.
VisitationHow do I schedule a video visit with an inmate at Tom Green County Jail?
Schedule all video visits through the NCIC website listed by Tom Green County Jail. Use the NCIC portal to view the daily time blocks and follow the vendor’s steps to reserve a session.
CommunicationHow much does a video visit cost at Tom Green County Jail?
Video visits cost $0.35 per minute. Check the vendor site before you book, since promotions may change the price.
CommunicationIs there technical support for the online visitation platform?
Yes. The facility provides a tech-support phone number for the online visitation platform if you have login or connection problems.
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Did You Know?
Here you'll find the street address and main phone number for Tom Green County Jail (also called Tom Green County Detention Center) in Texas.
This guide is based on feedback from dozens of families and official facility documentation. Learn how we verify