Scheduling a Video Visit at Will County Adult Detention Facility: Phone Numbers, Booking Window, and Arrival Rules
Video visits at Will County Adult Detention Facility are scheduled by phone and take place at the Video Visitation Center in Joliet. Here are the numbers you need, when to call, and the rules that catch first-timers off guard.
To schedule a video visit, call the Will County Video Visitation Center at 815-774-7950. That’s the number used specifically for setting appointments.
Staff answer scheduling calls from 9:15 am–12:00 pm and 1:00 pm–4:15 pm. Call outside those windows and you'll need to try again later.
The Video Visitation Center is located at 20 South Chicago Street, Joliet, IL 60436. The Adult Detention Facility is at 95 South Chicago Street, Joliet, IL 60436, and the main facility phone number is 815-740-1250.
Appointments fill first-come, first-served. Want a specific day or time? Call right when the phone lines open.
You can only book within 48 hours of your visit. Call too early and they'll turn you away - time your call close to when you actually want to go.
Visitors must be at least 17 years old. Anyone younger needs a parent or legal guardian present for the visit.
If you were incarcerated at Will County Adult Detention Facility within the last 30 days, you're not eligible to visit. Wait until that period passes before trying to schedule.
Inmates can't receive visits until after their first court appearance. If someone was just booked in, you may need to wait before scheduling.
Arrival and Checkin
- ✓ Arrive at the Video Visitation Center 15 minutes before your scheduled visit to allow time for check-in.
Check in at the Video Visitation Center at 20 South Chicago Street, Joliet, IL 60436 - it's across the street from the detention facility. Once checked in, you'll sit at a visitation screen that connects to a screen inside the jail. You'll see each other on the monitor and talk using a telephone.
Under the standard schedule, most inmates can have two 30-minute visits per week.
Note: The facility also published temporary COVID-era guidelines (effective June 17, 2020) that limited visits to 1 per week (until Phase 4) and capped visits at 2 visitors per visit (until Phase 5), with face coverings required for visitors over age 2 (until Phase 5) and social distancing required (until Phase 4).
The published "regular" schedule and temporary limits don't always match. Before you make plans - especially if you're traveling or coordinating with family - call ahead and ask what the current weekly visit allowance is and how many visitors can attend each appointment.
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