Idaho
Staying connected in Idaho comes down to a few basics: phone and tablet accounts, knowing how your facility handles video visits, and following the rules for money and mail. Details vary from one jail to another, so start with the right vendor or your facility's own instructions before sending anything.
Phone & Messaging
For Idaho Department of Correction (IDOC) phone services, the state directs families to IC Solutions for account help and up-to-date phone information. If...
Read guideSending Money
For people in IDOC custody, the department partners with Access Corrections for resident trust account deposits and for paying probation and parole fees....
Read guideMail & Photos
For IDOC prisons, residents may receive letters and photos from family and friends but may not receive packages. Photo rules are specific: IDOC states...
Read guideVisitation
Video visiting rules can be very specific. Canyon County Jail has transitioned to a video-only visitation system provided by CTel. Inmates get 60 minutes of...
Read guideFacility Info
Start with the facility's own information when you can, and have a backup plan if a public page won't load. Bannock County's courts and bonds page, for...
Read guideWho to contact: sheriff, clerk, and vendor phone numbers
If your question is about court, Canyon County says to call the Canyon County Clerk's Office at 454-7575 to find out when an inmate has court. Transport...
Read guideFind an Inmate
Search for a loved one and send messages and photos in minutes.
Common Questions
Q
How do I schedule a video visit for someone at Canyon County Jail?
Canyon County Jail states visitation is video-only through CTel, and all video visits must be scheduled at least two hours in advance. Video visits are available seven days a week in three daily blocks: 8:00 a.m. to 10:30 a.m., 12:00 p.m. to 4:30 p.m., and 7:00 p.m. to 11:00 p.m. Canyon County also states inmates receive 60 minutes of video visits per week at no cost (those free minutes are not cumulative).
Q
Can I send photos or packages to someone in an Idaho prison?
IDOC states residents may receive letters and photos from family and friends, but they may not receive packages. IDOC also states photos cannot be Polaroids and cannot contain nudity.
Q
What are the rules for addressing mail to ensure it is accepted?
Canyon County requires incoming mail to include the inmate’s name and inmate ID, and it also requires a return address on the envelope. If either piece is missing, your letter may be rejected under the facility’s mail rules.
Q
How can I put money on an inmate's commissary account and are there fees?
For IDOC residents, the state partners with Access Corrections and lists options like online deposits, a mobile app, a 24/7 phone option, and walk-in retail cash deposits, and it notes transaction fees apply (except the Lockbox). For some county facilities, money may be handled through other systems, Cassia County points families to JailATM, and Canyon County states it does not accept money orders or cash and instead uses credit or debit card kiosks.