How to Set Up Your First Video Visit at Daviess County Detention Center
Getting your first video visit set up is straightforward once you understand the timing rules, head count blackout windows, and where to go if something goes wrong.
Daviess County Detention Center doesn't offer in-person public visits. Instead, families connect through video visits and chats using the facility's online system.
Video visits and chats won't be available immediately after someone is booked. The facility notes they typically become available about 16 hours after booking, and you'll set everything up through CorrectPay.
Timing tip: Just found out your person was booked? Expect a waiting period. Video visits and chats typically aren't available until about 16 hours after booking through CorrectPay.
Once visits become available, Daviess County Detention Center offers video visits and chats 24 hours a day. The main exception is during head counts, when video visiting shuts down.
Head counts are secure times at the jail. No visitors are permitted on the secure side during these windows, which can prevent your visit from connecting or continuing. The head count windows are 06:30 to 08:00, 14:30 to 16:00, and 22:30 to 00:00.
Plan around head count: Video visits run 24/7, but those head count windows will block access. Schedule your visit clearly outside 06:30 to 08:00, 14:30 to 16:00, and 22:30 to 00:00.
Each inmate gets one free 15-minute video visit per week. Want more time? The facility allows up to four additional paid video visits per inmate each week.
Paid video visits cost $5.70 for each 15-minute block.
Budget snapshot: You get 1 free 15-minute video visit per inmate each week, plus up to 4 paid 15-minute visits. Each paid block costs $5.70.
For regular family and friends, assume your video visit or chat is not private. The facility states that all video visits/chats are monitored and recorded, except for preapproved confidential visits.
Attorneys, representatives, and other professional visitors have different options. Daviess County Detention Center offers in-person visits or confidential booth visits for professionals. After verification and approval by DCDC, these visits won't be monitored or recorded. Professional visitors can register for confidential visits online through CorrectPay.
Privacy reminder: General video visits/chats are monitored and recorded. Confidential visit options are for verified, approved professional visits.
Having technical issues with your video visit or chat? Report problems through CorrectPay online or call CorrectPay support at 1-855-836-3364. If you're trying to connect during a head count window, wait until it ends before assuming something is broken.
- ✓ Disconnect and reconnect, then try the visit again
- ✓ Double-check that your scheduled time is correct
- ✓ If it still will not work, report the issue through CorrectPay online or call 1-855-836-3364
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- ✓ Confirm it has been at least 16 hours since the inmate was booked before you expect visits to show as available in CorrectPay
- ✓ Pick a time outside head count windows (06:30 to 08:00, 14:30 to 16:00, 22:30 to 00:00)
- ✓ Remember visits are available 24/7 except during head counts
- ✓ Keep CorrectPay support handy in case you need it (1-855-836-3364)
- ✓ If you are unsure whether your device will work, check CorrectPay’s current requirements directly with CorrectPay
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