Video Visit Rules at Statesville: The 2:30–4:30pm Blackout, One-Per-Day Limit, and What Gets Your Visit Terminated
Setting up a video visit at Statesville? Three rules catch people off guard: nothing can be booked from 2:30pm–4:30pm, the person in custody gets only one video visit per day (two per week max), and certain on-screen behavior will end the visit immediately.
At Statesville, the person you’re visiting can receive only one video visit per day. There’s also a weekly cap: only two video visits per week, and that two-per-week limit still applies even if they’re in restrictive housing (those visits count against the same weekly total).
What does this mean in practice? Space your visits out and plan ahead - especially if multiple family members want to connect. One missed visit can throw off your whole week. You can't stack visits back-to-back on the same day, and you can't exceed two visits per week no matter what.
Video visits aren't available between 2:30pm and 4:30pm. Statesville blocks that window for institutional count procedures - no exceptions.
Video visits can be cut off if anything inappropriate appears on camera. Treat the call like an in-person visit: keep things calm, stay seated and visible on-screen, and avoid anything that could look sexual, illegal, or threatening. The facility lists specific behaviors that will get your visit terminated - and may lead to future restrictions.
- ✓ Any display of nudity
- ✓ Any behavior or actions that are of a sexual nature
- ✓ Use or display of any weapons, drugs, alcohol, or related paraphernalia
- ✓ Any unlawful activity or depiction of unlawful activity
- ✓ Activity or display of graphics/paraphernalia associated with any Security Threat Group (STG)
- ✓ Recording or filming a visit by any visitor participant or any third party
- ✓ Not staying stationary in a seated position (visits that aren’t seated/stationary will be terminated)
Note: Don’t record the screen or let anyone else record the visit, and stay seated and stationary - movement alone can end the call.
For people in general population or protective custody, up to three approved visitors can join a single video visit. If more family members want to participate, you'll need to rotate across separate visits.
Before you can schedule a video visit at IDOC facilities (except ATCs), you'll need to register with ICSolutions. Once registered, you can use your account to book available visit times.
If your video visit is denied, cut short, or your access gets restricted, know that the facility's Chief Administrative Officer has broad authority here. Reasons can include security concerns, space limitations, disruptive conduct, abuse of visiting privileges, or violations of state, federal, or departmental rules.
This is why the termination rules matter beyond just one call. Nudity, sexual behavior, visible weapons or drugs, STG-related graphics, unlawful activity, recording the visit, or even failing to stay seated - any of these can end your visit on the spot. Worse, this kind of conduct may be treated as disruptive or abusive, leading to visiting restrictions down the road.
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