How to send messages, photos, and packages
Statesville Correctional Center uses ICSolutions for video visitation. You'll need to register with ICSolutions and schedule visits through their system. When setting up your account, enter your GTL Visitor ID to help speed approval, then complete the vendor's identity verification. Plan around strict limits: someone in custody can receive only one video visit per day and two per week — even if they're in restrictive housing. There's also a daily blackout window from 2:30pm to 4:30pm due to institutional count procedures. During visits, prohibited behavior (nudity, sexual behavior, weapons/drugs, STG graphics, unlawful activity, recording, or non-stationary video) can end or block your session.
Search for a loved one and send messages and photos in minutes.
If you send a letter to someone at Statesville, they won't get the physical paper. Most non-privileged mail is scanned and delivered to their tablet as a PDF image instead.
Mail rules can get confusing fast—especially when you're trying to reach a loved one. Here's how Statesville handles incoming mail, what won't be accepted, and how to request a Mail Stop or Phone Restriction.
Sending mail to someone in IDOC custody? Here's the key thing to know: most non-privileged mail gets digitized and delivered to their tablet as a scan. Publications follow different rules — including a publisher-only requirement that kicks in September 30, 2025.
If you mail a letter or photos to someone in an Illinois Department of Corrections (IDOC) facility, they won't receive the original paper. IDOC digitizes incoming non-privileged mail so it can be viewed on the person's tablet. The policy also changed how publications have to be sent.
Someone at Statesville may receive one video visit per day and two video visits per week. The two-per-week limit applies even if they are in restrictive housing.
Yes. Register with ICSolutions to schedule video visits. When creating your account, enter your GTL Visitor ID to help speed approval.
Yes. Video visits are not scheduled between 2:30pm and 4:30pm because of institutional count procedures.
Most incoming non-privileged mail is opened, scanned in color (front/back of the envelope and each item), and uploaded as PDF images to the person’s bulletin board for tablet viewing. Privileged/legal mail and some official items may be handled differently under IDOC rules.
No. Hardback books are not allowed to be mailed to individuals in custody at Statesville.
IDOC prohibits mail with perfume or stains, glitter or crayon, added textures, or return-address stickers. If your mail includes any of these, it won't be accepted.
Dress-code problems are one of the most preventable reasons visits get denied. Follow the rules below, and you'll have the best shot at clearing check-in without delays—or getting turned away at the door.
Scheduling a visit at Statesville? The most common avoidable frustration is getting kicked out halfway through. The system times out after 30 minutes of inactivity — a little prep beforehand saves you from starting over.
Your first in-person visit to Statesville Correctional Center goes much smoother when you handle approval and scheduling in the right order. Follow these steps so you don't make the drive only to get turned away at the door.
