Phone calls, messaging platforms, and inmate tablets
Arizona facilities use different vendors for calls, messages, and tablets, so your first step is matching the vendor to the specific jail or prison. Yuma County Detention Center uses Combined Public Communications (CPC) for telephone service, Chirper texting devices, and tablets. The facility directs families to the InmateSales website and provides a toll-free customer phone number.
- Start on the GettingOut site. Go to gettingout.com and choose “Create Account.”
- Verify your age and identity details. The setup guide describes entering your date of birth, and it may require DOB and SSN for verification.
- Create your login and PIN. The guide includes creating a 6-digit PIN and completing any email verification steps.
- Save customer support info. GettingOut lists a Customer Care number you can call if you get stuck or need help with your account.
Warning: Some platforms have inactivity rules. GettingOut states that Friends and Family accounts can become inactive and be subject to forfeiture after 180 consecutive days of inactivity, and it directs refund requests to customer service.
Common Questions
Q
Can inmates receive emails or messages from family?
Yes in some facilities. For example, Yuma County Detention Center states inmates are eligible to receive emails through Inmate Sales, and it directs friends and family to create an account through that vendor’s web portal.
Q
Are there known security or privacy issues with vendor platforms?
Yes, there have been reported incidents. ConnectNetwork/ViaPath states unknown attackers exposed and accessed personal information of thousands of Telmate users in August 2020. Separately, GettingOut states Friends and Family accounts can become inactive and be subject to forfeiture after 180 consecutive days of inactivity, so it is worth logging in and monitoring your balances and activity.
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