Privacy and vendor security: what families should watch for
Treat your jail and prison communication accounts like financial accounts. ConnectNetwork/ViaPath disclosed that in August 2020, unknown attackers exposed personal information of thousands of Telmate users, including sensitive data like identification and payment details (not all categories applied to every person). If you use a platform tied to that ecosystem, take account security seriously and monitor your statements and activity.
Watch for policy rules that affect your balance and access. GettingOut accounts can become inactive and subject to forfeiture after 180 consecutive days without activity, though refunds can be requested through customer service. Unsure what rules apply? ADCRR publishes Department Orders for topics like visitation and mail and offers a public forum for comments.
Tip: Use a unique password for each vendor account you create, and keep your recovery email and phone number up to date so you can regain access quickly if something looks off.
Common Questions
Q
Can I drop off clothing or personal items for someone in jail?
Some Arizona county jails do not allow clothing or other items to be dropped off for inmates, and instead they rely on commissary for basics. Gila County also states that personal property is sealed at booking and remains sealed until release.
Q
Can inmates receive emails or messages from family?
Yes in some facilities. For example, Yuma County Detention Center states inmates are eligible to receive emails through Inmate Sales, and it directs friends and family to create an account through that vendor’s web portal.
Q
Are there known security or privacy issues with vendor platforms?
Yes, there have been reported incidents. ConnectNetwork/ViaPath states unknown attackers exposed and accessed personal information of thousands of Telmate users in August 2020. Separately, GettingOut states Friends and Family accounts can become inactive and be subject to forfeiture after 180 consecutive days of inactivity, so it is worth logging in and monitoring your balances and activity.
Q
Are video-only visits available at county jails and state facilities?
Yes, some county jails use video-only visitation. Yuma County Detention Center states it transitioned to video visitation exclusively, and it provides video visits through Combined Public Communications (InmateSales). Gila County also states visitation is electronic only through GettingOut, with no in-person visits, and it notes there are stations available at the Globe facility.
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