Video and phone visitation: apply, pay, and join
For ADCRR visitation, adult visitors applying for in-person, phone, or video visits must pay a one-time, non-refundable $25 background check fee. If you only want phone calls (phone-call-only contact), you don't have to pay the fee, but you still need to apply through the regular process. After payment and documents are received, allow up to 60 days for processing.
Paying the ADCRR visitation background fee? You can pay electronically through three vendors at storefront or walk-up locations, by phone, mobile app, or online. For unit-level questions, ADCRR publishes visitation contact emails for certain units, like Gila Unit.
Some county jails are video-only. In Gila County, visits happen through GettingOut, and there's no in-person visitation (though stations are available at the Globe facility). The visitation schedule shows Monday is closed, with an exception for Tuesdays following a Monday holiday. Yuma County Detention Center also transitioned to video visits only through Combined Public Communications (InmateSales), with vendor contact info on its visitation page.
Common Questions
Q
Do I need to pay a background check or fee to visit by video or phone?
For ADCRR, adult visitors applying for in-person, phone, or video visits must pay a one-time, non-refundable $25 background check fee. ADCRR says people who only want phone calls do not have to pay the fee, but they still must apply for phone privileges through the regular process. ADCRR also states the background fee can be paid electronically using any of three vendors through options like storefront or walk-up locations, phone, mobile app, or internet.
Q
How long does it take to process a visitation or phone/video application?
ADCRR asks you to allow up to 60 days to process the application once the required payment (if applicable) and supporting documentation are received. Build that timeline into your plans, especially if you are trying to schedule a first visit quickly.
Q
Are video-only visits available at county jails and state facilities?
Yes, some county jails use video-only visitation. Yuma County Detention Center states it transitioned to video visitation exclusively, and it provides video visits through Combined Public Communications (InmateSales). Gila County also states visitation is electronic only through GettingOut, with no in-person visits, and it notes there are stations available at the Globe facility.
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