Phone Calls & Messaging
Staying connected often means choosing between phone calls, video visits, and electronic messages. The best option depends on what your facility offers, how quickly you need the message to arrive, and whether you're willing to set up an online account. Below you'll find practical ways to compare options, get set up, and avoid common problems.
Phone & Messaging
If you need something fast, electronic messaging is often the quickest option when available. JPay, for example, says incarcerated individuals usually...
Read guideHow to set up accounts and pay for communications
Identify the vendor your facility uses. The inmate handbook typically has a “Communication and Correspondence” area and may include phone and visitation...
Read guidePreparing for a video visit: scheduling and technical checklist
Video visits work best when you treat them like an appointment. Securus Video Connect is a web-based system that lets friends and family schedule and join...
Read guideSending electronic messages and photos (what to expect)
Electronic messaging is closer to email than texting. With JPay's correctional email service, incarcerated individuals usually receive emails within 48...
Read guideReceiving phone calls: what accounts and permissions you may need
Account requirements depend on the system and the type of contact you're using. In some systems, Securus says you don't need an online account to receive...
Read guideWhere to find facility-specific rules, schedules, and updates
When you need the final answer for your loved one's location, go straight to the facility's official materials. The inmate handbook is a common place...
Read guideFind an Inmate
Search for a loved one and send messages and photos in minutes.
Common Questions
Q
How fast do electronic messages usually arrive?
With JPay’s correctional email service, JPay says incarcerated individuals usually receive emails within 48 hours. Delivery time can still depend on the facility’s processing and access on the incarcerated person’s side.
Q
Do electronic messages cost money and how are they paid for?
In JPay’s system, each email requires a “Stamp.” JPay says stamps can be purchased online and at JPay kiosks in the correctional facility.
Q
Can the person inside respond to emails and view photo attachments?
Sometimes, yes, but it depends on the facility. JPay says that depending on the facility, incarcerated individuals may be able to respond electronically, view and print messages, and view photo attachments.
Q
Do I need to open a Securus account to receive phone calls?
Not always. Securus says you do not need an online account to receive free telephone calls, but you will need an account when videoconferencing and electronic messaging are available.
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